Privacy Policy

www.lucychilderley.co.uk is committed to respecting and protecting your privacy.

This website is owned and operated by www.lucychilderley.co.uk. It may only be used for lawful purposes by individuals seeking to purchase or enquire about products and services provided by Lucy Childerley Clinic.

This privacy policy (together with our terms of service and any other documents referred to on it) outlines how Lucy Childerley Clinic collects, uses and protects any information that you give us when you use this website or provide personal information to the company.

www.lucychilderley.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

This policy may change from time to time by updating this page. You should check this page to ensure you are happy with any changes.

It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at hello@lucychilderley.co.uk.

If you have a complaint about how we handle your personal data, please contact us in the first instance at hello@lucychilderley.co.uk.

We will respond to your complaint within one month and aim to resolve it within three months.

If you remain dissatisfied, you have the right to escalate your complaint to the Information Commissioner's Office (ICO) at ico.org.uk.

We provide nutritional therapy and personal training to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and laboratory testing, we aim to understand the underlying causes of your health issues, which we seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal obligation

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third-party direct marketing communications to you via email or text message.

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

• To register you as a new client (Contract performance)
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy (Contract performance, Legal obligation, Legitimate interests)
• To administer and protect our business and this website (Legal obligation, Legitimate interests)
• To deliver relevant website content and advertisements to you (Legitimate interests)
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (Legitimate interests)
• To make suggestions and recommendations to you about services that may be of interest to you (Legitimate interests)

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies, which are text files placed on your computer, to help analyse how users interact with the website.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to Lucy Childerley Clinic.

You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We may have to share your personal data with the parties set out below:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors and insurers
• HM Revenue & Customs, regulators and other authorities
• Third parties to whom we may choose to sell, transfer or merge parts of our business or assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data (see the section on your legal rights below).

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

www.lucychilderley.co.uk may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact Lucy Childerley Clinic at hello@lucychilderley.co.uk.